Welcome to the ShopSamrat India Help Centre! We`re here to assist you with all your questions and concerns. Whether you need help with placing an order, tracking your shipment, or understanding our return policy, you'll find the answers you need right here.
If you can't find the information you're looking for, feel free to contact us directly, and our customer support team will be happy to assist you.
Creating an account with ShopSamrat India is simple! Just click on the "Sign Up" button at the top of the homepage and provide your basic details like name, email address, and password. Once you've completed the registration, you can easily track your orders, save your favourite products, and make faster checkouts in the future.
To place an order on ShopSamrat India, follow these steps:
Once your order is shipped, you will receive an email with tracking information. You can also log into your account and view the status of your order under "My Orders."
If you wish to modify or cancel your order, please contact us immediately. Once an order is processed and dispatched, we are unable to make any changes. However, you can return the product after it arrives, as per our Return Policy.
We accept a variety of payment methods, including:
Yes, your payment information is secure. We use industry-standard encryption to protect your personal and payment data. Our payment partners also use secure payment gateways to ensure that your transactions are safe and protected.
Yes, after completing your order, you will receive an invoice via email. You can also download the invoice from your account under the "Order History" section.
We offer various shipping options to ensure timely delivery of your order:
Shipping times may vary depending on your location, but we typically aim to deliver orders within [X] business days.
Shipping costs vary based on the size of your order, shipping method, and delivery location. You can view the exact shipping cost during checkout before confirming your order.
Currently, we only ship within India. We are working to expand our international shipping options in the future.
If your order is delayed, you can track it using the tracking number provided in the shipping confirmation email. If you are unable to track your order or experience further delays, please contact our customer support team, and we’ll assist you in resolving the issue.
We offer a 7 days return policy on most items. If you're not satisfied with your purchase, you can return the item for a full refund or exchange as per Policy provided the item is unused, in its original condition, and with the original packaging.
For more details, please read our complete Return & Exchange Policy.
To return an item, please follow these steps:
Certain items are non-returnable for health, safety, or hygiene reasons, including:
Please refer to our Return & Exchange Policy for a complete list of non-returnable items.
You can contact our customer support team in the following ways:
We aim to respond to all inquiries as quickly as possible, typically within 3 business days.
Yes, we offer digital gift cards for use on ShopSamrat India. You can purchase gift cards directly from our website and send them to your loved ones.
Your privacy is important to us. We use secure encryption methods to protect your personal information and comply with our Privacy Policy. For more details, please read our Privacy Policy.
Thank you for shopping with ShopSamrat India! We are committed to providing a seamless and enjoyable shopping experience. If you need further assistance, don't hesitate to reach out to our customer support team.